Cookies
We use cookies to give you the best possible experience on our website.
Accept All Cookies
Find out more
Cookie Portal
Manage and find out more about the cookies used on this website.
View Cookie Settings
Read Cookie Policy

Accept All Cookies and Close
Close Without Saving
< Back
This website has 3 types of cookies:
Your preferences will not take affect until the next page loads or this page is reloaded.
Strictly Necessary Cookies
Feature Cookies
Performance Cookies
Save and Close
< Back
< Back
Cookie Policy
< Back

Customer Care Advisor

Treorchy

Reporting to: Customer Care Supervisor

Main Purpose of Role:

As part of the Customer Experience Department, you will be required to ensure that agreed levels of accuracy and efficiency are delivered to customer’s and internal departments, in the processing of Customer Care complaints.



Responsibilities:




  • To deal with all Customer Care issues across all product ranges efficiently and effectively

  • To ensure all Customer Care requests are processed correctly and efficiently

  • To manage your workload via the Customer Care Help Desk in a timely manner

  • To communicate acceptable standards of performance by working a part of a team

  • To respond to requests for information from internal and external customers in a timely manner

  • To contribute to the review of the weekly KPI reports and assist with any implementation of improvements

  • To help implement and adhere to all Company policies and procedures



Technical Competence:




  • Microsoft Office

  • Excellent Keyboard Skills

  • Excellent telephone manner



Skills and Knowledge:




  • Customer focused and communicates effectively with others

  • A persuasive, friendly customer focused manner with the ability to effectively deal with all customer expectations

  • To be able to organise own related work and is self-motivated.

  • To deal with customers on a range of issues

  • Dealing with difficult people effectively

  • Team player



To enquire about this position or to submit a copy of your current CV, please click the Apply button.