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Depot Assistant (Poole)

Poole

Reporting to: Depot Manager

Main Purpose of Role:



Assisting the Depot Manager with all administrative tasks, including, quotes, order processing, managing after sales issues, liaising with customers, creating job files, invoicing and checking goods in and out of the depot. 





Responsibilities:




  • Proactively manage stock turnaround & the day to day running’s of the depot. Cleaning/ monitoring daily enquires

  • Ensure invoicing is completed in a timely fashion

  • Banking/Cash handling/Cash on delivery

  • Proactive management of operations report and ‘T’ card system

  • Process quotes and orders in line with customer expectations and specifications

  • Cross selling and up-selling of product range

  • Determining prices alongside the depot manager to maximise operating margins

  • Dealing with customers directly & indirectly in a polite, positive and professional manner

  • Technical support/advice where applicable with support from the Depot Manager

  • Deputising for the Depot Manager where required. i.e. Holiday cover

  • Provision of professional support to other sites when required

  • All vehicle faults are to be reported as soon as possible

  • Adhere to procedures on goods delivered into the depot

  • Report any damaged or missing items according to company procedure

  • Unload goods-in products safely and store in Warehouse efficiently & securely ensuring all goods are correct and to quality standards

  • Professionally assist customer on collection of goods

  • Good practicing and following all PPE guidelines when handling depot goods.



Skills & Knowledge:




  • Attention to detail and accuracy

  • Good basic written skills

  • Ability to learn and develop

  • Organised approach in a timely manner

  • Customer focused/customer engagement

  • Basic financial and numeracy skills for checking orders etc

  • Manual Handling of heavy products

  • Basic product knowledge of core product range e.g. UPVC windows/doors

  • Basic IT skills e.g. email, excel, data entry 



To enquire about this position or to submit a copy of your current CV, please click the Apply button.