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Internal Sales Supervisor

Treorchy or Tewkesbury

Reporting to: Sales Director

Main Purpose of Role:



The Internal Sales Supervisor will oversee the daily running and management of an in-house sales function, with responsibility for a sales team, meeting any sales targets and the development and training of internal sales staff.



Responsibilities:




  • Inspiring and motivating an internal sales team.

  • Ensuring the team meets the agreed sales targets.

  • Sales training, development, and performance management of the team.

  • Display prompt effective organisation, planning and decision-making skills.

  • Develop a good understanding of the market dynamics in the fenestration sector.

  • Developing sales strategies to guarantee success and growth.

  • Developing and maintaining customer relationships.

  • Liaise with the Marketing department in relation to promotional literature and samples.

  • Disciplined use of CRM system, communication and customer management.

  • Handling customer complaints and enquiries.

  • Monitoring random calls for quality assurance.

  • Forecasting and analysing sales data.

  • Regular reporting of KPI’s to directors.

  • Keeping to targets and managing KPI’s.

  • Maintaining and observing a high degree of professionalism, ensuring confidentiality at all times.

  • Display prompt and effective organisation, planning and decision making.



Technical Competence:




  • Work as a team player

  • Understands the sales process

  • Accurate forecasting

  • Sells Business Value Proposition

  • Qualifies prospects

  • Allocation of workload



Skills and Knowledge:




  • Competent handling of customer complaints and enquiries

  • Decision making

  • CRM proficiency

  • Developing and maintaining customer relationships

  • Objection handling

  • Interpersonal ability

  • Problem solving

  • Conflict resolution



Impact on Customer:




  • Direct and more timely feedback to queries

  • Single point of contact

  • Easier access to their contact

  • Easier access to our experts



To enquire about this position or to submit a copy of your current CV, please click the Apply button.