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Newbuild Estimator & Order Processor (12m Fixed Term Contract)


Reporting to: Newbuild Sales Director

Main Purpose of Role:

To support the Newbuild sales function and Newbuild installer network with the processing and verification of customer orders, tender documents and solving of technical queries.


  • Process and verify customer orders accurately and in a timely manner (in-line with New Build Standard Operating Procedure for Ordering).

  • Process and verify customer tenders accurately and in a timely manner for forwarding to Installer Network (in-line with New Build Standard Operating Procedure for Estimating).

  • Ability to communicate with customers in an orderly and professional manner resulting in a satisfactory resolution.

  • Act as liaison between Installer and Duraflex/UKW&DG Fabrication – to assist with customer queries, technical queries, communication, and operational support.

  • Assist as required with development of customer specific specifications.

  • Ensure close working relationship with all in house elements of supply chain.

  • Assist in development of a user-friendly estimating format for New Build quotations.

  • Ensure knowledge is up to date on New Build sector, customer, competitor activity and UKWG products and services.

Technical Competence:

  • Satisfactory and consistently positive feedback from customers and UKW&DG

  • Accurate and timely production of tenders and pricing

  • Financial awareness of impact of role

  • Technical expertise in terms of product and competitor activity

  • Consistently achieves or exceeds targets and objectives

Skills and Knowledge:

  • Experience in a similar order processing/estimating position with knowledge of product functionality to installation; house construction and site operational understanding, preferably New Build

  • Numerate and analytical

  • Attention to detail/accuracy

  • Communicative and affable

  • Ability to read Architect’s drawings

  • Understanding and ability to work with plans, take offs, schedules, and house masters

  • Able to perform to agreed timescales and procedures

  • Able to deliver customer expectations

  • Ability to organise and prioritise workload

  • Good interpersonal skills – across departments and companies internally and externally with installer network and customers

  • Strong IT and numerical skills – knowledge of estimating software packages

Impact on Customer:

  • Direct impact on the telephone regarding customer enquiries

  • Direct impact by email providing information to customers

  • Direct impact of correct pricing information to customers

To enquire about this position or to submit a copy of your current CV, please click the Apply button.