Main Purpose of Role:

To support the Newbuild sales function and Newbuild installer network with the processing and verification of customer orders, tender documents and solving of technical queries.

Responsibilities:

• Process and verify customer orders accurately and in a timely manner (in-line with New Build Standard Operating Procedure for Ordering).


• Process and verify customer tenders accurately and in a timely manner for forwarding to Installer Network (in-line with New Build Standard Operating Procedure for Estimating).


• Ability to communicate with customers in an orderly and professional manner resulting in a satisfactory resolution.


• Act as liaison between Installer and Duraflex/UKW&DG Fabrication – to assist with customer queries, technical queries, communication, and operational support.


• Assist as required with development of customer specific specifications.


• Ensure close working relationship with all in house elements of supply chain.


• Assist in development of a user-friendly estimating format for New Build quotations.


• Ensure knowledge is up to date on New Build sector, customer, competitor activity and UKWG products and services.

Technical Competence:

• Satisfactory and consistently positive feedback from customers and UKW&DG


• Accurate and timely production of tenders and pricing


• Financial awareness of impact of role


• Technical expertise in terms of product and competitor activity


• Consistently achieves or exceeds targets and objectives

Skills and Knowledge:

• Experience in a similar order processing/estimating position with knowledge of product functionality to installation; house construction and site operational understanding, preferably New Build


• Numerate and analytical


• Attention to detail/accuracy


• Communicative and affable


• Ability to read Architect’s drawings


• Understanding and ability to work with plans, take offs, schedules, and house masters


• Able to perform to agreed timescales and procedures


• Able to deliver customer expectations


• Ability to organise and prioritise workload


• Good interpersonal skills – across departments and companies internally and externally with installer network and customers


• Strong IT and numerical skills – knowledge of estimating software packages

Impact on Customer:

• Direct impact on the telephone regarding customer enquiries


• Direct impact by email providing information to customers


• Direct impact of correct pricing information to customers

To enquire about this position or to submit a copy of your current CV, please click the Apply button.